Making sure your order is packaged with care is always my priority, but occasionally a package is mishandled in transit and arrives damaged. A Polka Dot Pines package that has been shipped with added insurance is eligible for a replacement or refund.
If your order shipped via USPS Priority or First Class with added insurance, please reply to your delivery confirmation email with photos of the damaged items so we can file a claim with USPS on your behalf and proceed with a replacement or refund.
- If you prefer to be reimbursed, please hold onto your packaging and damaged items until you receive a check from USPS in the mail. You may receive a letter asking you to bring your damaged items into your local USPS branch for further inspection before a check will be issued.
- If you prefer to receive a replacement, please note that you are agreeing to safely store your damaged item(s) and packaging, as USPS may follow up with a letter in the mail asking you to bring it into your local post office for inspection. As a small handmade business, we rely on this reimbursement from the post office to cover our costs for sending you a replacement.
I appreciate your patience and understand how frustrating it is to receive a damaged package. Please know that I will do my best to help resolve the issue so that you are completely satisfied with the resolution.
Please note: If you did not select a shipping method that included insurance, your package is not eligible for a replacement of refund.